Refund Policy

1. No Refunds

All payments made to Car Ninza — for one-time washes, monthly subscriptions, add-on services or any other service — are final. Once a payment has been received, we do not accept refund requests, whether the service has been used in part, in full, or not at all.

2. Subscriptions

Monthly plans are paid in advance for the full billing cycle. Cancelling a plan stops future billing, but no part of the amount already paid is refunded, including for washes remaining in the current cycle.

3. Missed or Unused Washes

If a scheduled wash cannot be completed because the vehicle is unavailable, inaccessible, or the customer is not reachable at the agreed slot, the wash is treated as delivered and is not refunded. Please inform us in advance so we can reschedule instead.

4. Cancellations Before Service

You may cancel or reschedule a booking with reasonable prior notice. Rescheduling is free and subject to slot availability, but cancellation does not create a right to a refund of any amount already paid.

5. Service Concerns

We stand behind our work. If you are not satisfied with the quality of a wash, raise it with the technician at the time of service or contact us the same day, and we will re-do the affected work at no extra cost. This re-service is the sole remedy offered in place of a refund.

6. Payment Disputes

For any question about an amount charged, contact us first at [email protected] or +91 9831267333. We will review the booking record and respond within three working days.

7. Changes to This Policy

Car Ninza may update this policy at any time. The version published on this page at the time of your payment is the one that applies.

Questions about this policy? Email [email protected] or call +91 9831267333.